Now live! Staff Support and NCAR Research Computing service desk portals

October 29, 2019

CISL today joined UCAR IT and other groups in using the Jira Service Desk ticket system to help users quickly find the information or help they need. It features a friendly user interface, simple request forms, and knowledge base articles that answer common questions.

What to do

  • Go to support.ucar.edu and bookmark it, or bookmark either Staff Support or NCAR Research Computing if one of them meets your needs. 

  • Log in with your UCAR username and CIT password. Call CISL at 303-497-2400 if you don’t have a CIT password.

  • Search with keywords to find knowledge base articles.

  • Select a request form, fill it out, and use Create to submit a ticket if you need help.

  • After you submit a request, you’ll receive a confirmation email and a link you can use to track its status.

Staff Support: This portal, which is already in use by UCAR staff for help with UCAR IT services and business applications, has been expanded. It now also serves CISL personnel and NCAR directorate staff who need workstation support and UCAR staff who need support for enterprise IT services that CISL operates. Among other benefits, anyone needing support from both UCAR IT and CISL IT services will be able to find it in one place.

NCAR Research Computing: This portal serves all of our high-performance computing (HPC) system users.

The Knowledge Base includes articles that address some of the most common issues as well as links to related documentation. Users can search the Knowledge Base for HPC-related articles without logging in, but need to log in to submit help requests and get staff-oriented articles.