CISL rollout of new help ticket system delayed to October 29

September 30, 2019

CISL is delaying the final rollout of its new user support environment, Jira Service Desk, until October 29. Based on feedback from early users, CISL will use the next month to simplify the experience for users, provide additional training for ticket resolvers, and improve email and other interactions with the system.

 

We appreciate your patience as we work to ensure we can continue to provide a high-quality customer experience with the new system. In the meantime, users can continue to email cislhelp@ucar.edu or call 303-497-2400 to request assistance.


When ready, the new ticket system will feature a friendly user interface, simple request forms, and knowledge base articles that answer common questions. It will replace the ExtraView ticketing system for all but a few internal purposes (including NETS requests that will still use netshelp@ucar.edu).