Daily Bulletin Archive

October 29, 2019

CISL today joined UCAR IT and other groups in using the Jira Service Desk ticket system to help users quickly find the information or help they need. It features a friendly user interface, simple request forms, and knowledge base articles that answer common questions.

What to do

  • Go to support.ucar.edu and bookmark it, or bookmark either Staff Support or NCAR Research Computing if one of them meets your needs. 

  • Log in with your UCAR username and CIT password. Call CISL at 303-497-2400 if you don’t have a CIT password.

  • Search with keywords to find knowledge base articles.

  • Select a request form, fill it out, and use Create to submit a ticket if you need help.

  • After you submit a request, you’ll receive a confirmation email and a link you can use to track its status.

Staff Support: This portal, which is already in use by UCAR staff for help with UCAR IT services and business applications, has been expanded. It now also serves CISL personnel and NCAR directorate staff who need workstation support and UCAR staff who need support for enterprise IT services that CISL operates. Among other benefits, anyone needing support from both UCAR IT and CISL IT services will be able to find it in one place.

NCAR Research Computing: This portal serves all of our high-performance computing (HPC) system users.

The Knowledge Base includes articles that address some of the most common issues as well as links to related documentation. Users can search the Knowledge Base for HPC-related articles without logging in, but need to log in to submit help requests and get staff-oriented articles.

October 24, 2019

CISL storage engineers will update GLADE’s operating system on Tuesday, October 29. The update is required to bring the file system up to current security and support levels. The maintenance will begin at 7 a.m. MDT and is expected to last until approximately 6 p.m. The GLADE system, Cheyenne and Casper clusters, HPSS tape library, data-access nodes, and the JupyterHub portal will be unavailable during the maintenance window although HPSS is expected to be returned to service by 11 a.m.

Active Globus transfers will be suspended as maintenance is performed; they will resume when GLADE is returned to service. System reservations on Cheyenne and Casper will prevent most batch jobs from executing after 7 a.m. that day. Batch jobs and login sessions that are still running at that time will be killed.

October 24, 2019

CISL will begin using the Jira Service Desk ticket system on Tuesday, October 29, to help users quickly find information or assistance they need. This system features a friendly user interface, simple request forms, and knowledge base articles that answer common questions. Users will log in with their UCAR usernames and CIT passwords. Individuals who do not have CIT passwords can request them by contacting CISL.

High-performance computing (HPC) system users will get support through a new “NCAR Research Computing” portal as described below. A “Staff Support” portal already in use by UCAR staff is being expanded, as well. Among other benefits, anyone needing support from both UCAR IT and CISL IT services will be able to find it in one place.

NCAR Research Computing portal

Through the NCAR Research Computing portal, the CISL User Services Section and High-end Services Section will support staff and external HPC users who need help working with Cheyenne, Casper, and related data-storage systems such as GLADE and Campaign Storage.

Staff Support portal

The Staff Support portal will serve CISL personnel and NCAR directorate staff who need workstation support, in addition to UCAR staff who need support for enterprise IT services that CISL operates. UCAR staff already use the portal to request help with UCAR IT services and business applications.

The new portals will replace the ExtraView ticketing system for most customer support tasks. However, NETS requests will still use netshelp@ucar.edu.

October 24, 2019

NCAR’s next supercomputer is slated to enter production early in 2022. The procurement process is moving right along, but this next-generation HPC system doesn’t have a name! We need your help coming up with something suitable.

Our goal is to select a name that reflects the value of the computational services we provide in support of our users' work in Earth system science. Our critically important services are among the core activities that enable NCAR to provide knowledge and information for the benefit of society, so it's worth giving some thought to what we will call this new system.

The best name will be easy to spell and pronounce, align with our mission, and inspire some strong visuals/graphics that can become the skins of the computer and even a logo we can use more generally. Suggestions should not conflict with other supercomputer names (e.g., Aurora at ANL, Frontier at ORNL), so you may want to check with Google that they aren't already being used somewhere else.

Submissions are due by Friday, November 22. You can suggest as many as three names. Please use this form to submit them:

What should we call our next supercomputer?

We look forward to seeing what you come up with. 

October 23, 2019

NCAR and UCAR MATLAB users are invited to attend a free online instructional session from 2 to 4 p.m. MDT on Wednesday, October 30. A MathWorks application engineer will provide instruction on using interactive tools to analyze, visualize, explore, and model data, and on how to create an executable notebook using MATLAB’s Live Editor. Participants will also learn how to build customized reports of their output or programs, and how to create interactive desktop and standalone apps with App Designer.

Go to http://www.mathworks.com/ncar-ucar to read a complete class description and register for the training session.

October 22, 2019

The Cheyenne cluster was fully restored to service Monday at approximately 6:15 p.m. MDT. CISL staff and vendor service engineers identified a faulty pressure sensor in one of the system’s cooling units that caused an overheating event early Sunday morning. Cheyenne’s automatic controls immediately responded as designed and shut the system down to prevent serious widespread damage. The pressure sensor was replaced in the afternoon and CISL’s System Services and Consulting Services groups then began the reboot and system verification processes.

CISL thanks everyone for their patience, understanding and cooperation throughout the outage.

October 21, 2019

Cheyenne’s compute nodes remain down this morning following a cooling system failure on Sunday. CISL continues to work with HPE to determine the root cause of the failure and the steps necessary to safely restore the system as soon as possible. The situation is at the highest severity level with HPE support and engineering. No ETA for returning Cheyenne to full service was available as of 9 a.m. today.

Cheyenne’s login nodes, the Casper cluster, the GLADE file system, Campaign Storage, HPSS, and the data-access nodes all remain available to users. More information will be provided via Notifier as it becomes available.

October 21, 2019

No scheduled downtime: Cheyenne, Casper, Campaign Storage, GLADE, HPSS

October 16, 2019

The GLADE file system, the Cheyenne and Casper clusters, the HPSS tape library, the data access nodes, and the JupyterHub portal will be unavailable on Tuesday, October 29, to allow CISL staff to update key storage system software components. The downtime will begin at 7 a.m. MDT and is expected to last until approximately 7 p.m. HPSS is expected to be back in service by 11 a.m.

All active Globus transfers will be suspended during the outage and will resume when GLADE is returned to service. System reservations on Cheyenne and Casper will prevent most batch jobs from executing after 7 a.m. that day. All batch jobs and login sessions that are running at that time will be killed.

October 16, 2019

University project leads are being asked to submit their information about FY2019 publications based on the use of NCAR/CISL supercomputing, analysis, and storage resources. The annual survey was launched this week in emails to project leads, who are asked to respond no later than November 6.

The survey also asks for information on graduate students who have used these resources and it asks for feedback on various services CISL provides. This information contributes to the CISL Annual Report and helps demonstrate to the National Science Foundation (NSF) the impact and value of NCAR/CISL resources to our user community.

All users are reminded of the importance of acknowledging NCAR and CISL computing support in their research papers. This, too, helps ensure continued support from NSF and other sources of funding for future high-performance computing systems. It is also a requirement of receiving an allocation, as noted in award letters. The reporting requirements, how to cite your use of various systems, and recommended wording of acknowledgments can be found on this CISL web page. The content of citations and acknowledgments varies depending on the type of allocation that was awarded.

Pages