Users encouraged to continue reporting system problems

August 16, 2019

Determining the root cause of the recent poor Cheyenne system performance and job failures continues to be at the highest severity level with HPE, Mellanox, and IBM. As CISL staff and the vendors’ Level-3 support teams work to identify the remaining issues, users should continue to report system problems to cislhelp@ucar.edu, including jobs that fail due to MPT launch errors, MPI timeouts, and slow GLADE response times.