September 17 preview of new user support system

September 9, 2019

CISL will preview the new Jira Service Desk ticket system at 2 p.m. Tuesday, September 17, in the Main Seminar Room at the Mesa Lab in Boulder. Participants who are unable to attend in person can see the presentation and submit questions via webcast at this URL.

The presentation will include a brief overview followed by a live demonstration of how to use the NCAR Research Computing portal to get help with Cheyenne, Casper, and related data-storage systems such as GLADE and Campaign Storage.

The Staff Support portal will have similar features for use by CISL personnel and NCAR directorate staff who need workstation support and by UCAR staff who need support for enterprise IT services operated by CISL. UCAR staff already use it to request help with UCAR IT services and business applications.

The presentation will be recorded and published online. As announced previously, CISL will begin using the new system on Tuesday, October 1.