New service desk for HPC users and CISL staff nearing release

January 28, 2019

CISL plans to roll out a new Jira Service Desk system with an integrated Confluence Knowledge Base to help HPC users, CISL staff, and others quickly find the solutions or assistance they need. The new system is expected to be ready in February and will replace the ExtraView ticketing system that has been in place for most of the past decade.

Service Desk features a friendlier user interface, simplified request forms, and a knowledge base of articles to answer common questions. Users will also be able to log in to track the status of their in-progress tickets.

UCAR/NCAR personnel already have the CIT passwords that are required to log in to Jira Service Desk, as do users who have Duo two-factor authentication rather than YubiKey tokens. To get a CIT password, call 303-497-2400 for assistance.

More information on implementation of the new service desk will be available soon.